For everybodies information....
Find below the letter that I have sent to my local dealer to escalate to Mitsubishi HQ in regards to the carbon issues we have all suffered with our Tritons. I have given links to threads from this site as proof of the issue that Mitsubishi are more than aware of!!
I sent a PM to the Administrators and moderators of this site in regards to the use of information from the site and recieved no reply so I have taken that as a Yes and sent this letter away. I trust all members will be interested to be informed of the outcome....
Thanks,
Crnbrb..
Dear Sam,
I'm writing in regards to the common and relentless carbon intake problem I and every Common Rail TD Triton owner is experiencing. I have contacted Mitsubishi head office and they have instructed me to refer my problem to my local dealer customer relations to escalate the problem to a higher authority.
I bought my 2007 ML Triton brand new and have been suffering with this problem since approximately 70,000km. I have been in and out of the Pickering dealership on several occasions due to this issue for them to clean the intake out, refit and get me out the door, and on some occasions the problem hasn’t been fixed and I’m told to come back a few days later when they can fit me in?? . I also run a small business and rely heavily upon having a reliable vehicle not one that I have to take back to be fixed every 2- 3 months, I don’t receive any compensation from Mitsubishi for loss of income so I feel I have suffered long enough.
I now reside in Ingham approximately 110km from Townsville (nearest dealer), therefore I have had to do a +200km round trip, take a day off work to rectify a long term problem with a short term fix. When I picked my car up the last time I asked the Service Manager what Mitsubishi are doing to rectify this KNOWN problem and whether a call back will be put in place. I was told that Mitsubishi will be doing nothing. I then asked, will this recurring KNOWN issue continue to be fixed free of charge once the warranty period expires. I was told NO! This means that I as the customer will have to foot the bill for my car to be put into a workshop for a day or more to fix a problem that Mitsubishi are more than aware of, WHAT THE??? Now I say “KNOWN PROBLEM” because as a proud new Triton owner I joined a New Triton forum, since the 15 April 2009 fellow new Triton owners throughout the country are suffering the same issues and have voiced their concerns about the same issues to their local dealers. Triton owners have been left to find alternative modifications to rectify this problem which should never of happened.
Please find below the link to the forum which I am referring to as proof that this problem does exist and that Mitsubishi is aware of it, I will also give you my log in details so you are able access the link.
Forum Links
viewtopic.php?f=39&t=7472viewtopic.php?f=39&t=2477viewtopic.php?f=39&t=68viewtopic.php?f=39&t=2551If Mitsubishi does not rectify this problem ASAP Triton owners throughout the country may as take their car to the wrecking yard, because they’ll never be able to sell it and once the warranty period ends it's us that will be forking out the cost of repair "which in the case of one particular instance for me, would be labour costs for two days labour and parts”. These problems have already caused ongoing issues with my Triton, but my fear is that this problem has been left for too long and I will continue to have further problems well into the future. It is totally unfair that Mitsubishi have sat on their hands for this long, the problem won’t go away and it needs to be fixed, if it isn’t or can’t be fixed, every Triton owner suffering these problems should be given a new car to replace the dud we’ve purchased, which in my case is a $53,000 dud.
In conclusion I really would like to ensure this problem is nipped in the bud. It is a common fault that Mitsubishi are AWARE of and are turning a blind eye too. All Triton owners are proud to be so and I think would like this problem rectified straight away. I want the best possible outcome for all Triton owners, and as I’ve said if that means receiving a new car then that’s what it’s got to be, which in fact is a common occurrence internationally in cases of un repairable problems. I don’t want to have to go to the media on this issue but I will do so if Mitsubishi ignore the concerns that I have raised.
If anyone wishes to contact me in regards to this please don't hesitate to either email me or call me on the mobile number below.
Regards,
Ben Weston