Iggyp wrote:So called the dealer, Motorama Springwood, and spoke to the salesman Jack, and honestly expected to be told to call back on Tuesday.
firstly he called all the other dealers to see if he could find an open service dept, he couldn't, so he called the workshop manager Nathan, who came to my house with the laptop and plugged it i and proceeded to try to fix it. Turns out there is an issue with the LED lights from the canopy which is causing a fault with the ABS/traction control lights, so it needs to be taken back to flexiglass to be fixed.
The oil leak was due to the front injector seal popped up, Nathan refitted it and told me to keep an eye on it, if it pops up again, reseal it and bring it to the workshop, if not, report it at the first service anyway - strange thing to happen - he also cleaned the oil in the enginge bay and left me with some maxi pads for the driveway to clean up excess oil.
Really happy with the fact that they made an effort like that, would not have expected that to happen, so big ups to both these guys, particulary Nathan who was heading to Willowbank to work on a drag car
Now to fit reversing camera, floor mats etc, swap over shelves from the other ute and put tools and benches in.
norto wrote:Maybe we should have a "Worst dealer service".
My dealer couldn't care less. I won't buy another vehicle from them.
carlfox wrote:srb, i have used Paceway at Osbourne Park. bought the car from there since 15000km, and i just took it back there last week for the 60k service. Good guys, just dropped the ute off in the morning and collected it in the afternoon when they said to come. its too easy. they seemed to have wiped a greasey rag on all the bits that needed looking at for the service schedule. ive never had issues with the ute, so no news is good news, right?
p.s nice trip
Fox
srb wrote:carlfox wrote:srb, i have used Paceway at Osbourne Park. bought the car from there since 15000km, and i just took it back there last week for the 60k service. Good guys, just dropped the ute off in the morning and collected it in the afternoon when they said to come. its too easy. they seemed to have wiped a greasey rag on all the bits that needed looking at for the service schedule. ive never had issues with the ute, so no news is good news, right?
p.s nice trip
Fox
Ok I had my 45k service done here... Don't trust them people! They stuffed my service up big time! They tried to charge me for stuff they didn't even do! When i questioned the service manager in a nice way he treated me like i was a nobody?
In the end I delt with the mechanic and he sorted it out very well. But I'll still be reporting them to mmal.
Lesson to everyone here... Alway check your truck after a service, get under there and look to see if drain plugs are wet. In my case I had asked them to do diff oils and transfer case... But it was clear they didn't! Plugs were still dry and muddy.Grrr! When I questioned the mechanic he blamed it on short staff! WTF! I hate dealers! I've been burnt too many times now! Sorry to some of the good ones out there but you all suck and it will take some special service before I'd trust any of you! Sorry Lee if your reading, nothing personal I'm just venting!
srb wrote:carlfox wrote:srb, i have used Paceway at Osbourne Park. bought the car from there since 15000km, and i just took it back there last week for the 60k service. Good guys, just dropped the ute off in the morning and collected it in the afternoon when they said to come. its too easy. they seemed to have wiped a greasey rag on all the bits that needed looking at for the service schedule. ive never had issues with the ute, so no news is good news, right?
p.s nice trip
Fox
Ok I had my 45k service done here... Don't trust them people! They stuffed my service up big time! They tried to charge me for stuff they didn't even do! When i questioned the service manager in a nice way he treated me like i was a nobody?
In the end I delt with the mechanic and he sorted it out very well. But I'll still be reporting them to mmal.
Lesson to everyone here... Alway check your truck after a service, get under there and look to see if drain plugs are wet. In my case I had asked them to do diff oils and transfer case... But it was clear they didn't! Plugs were still dry and muddy.Grrr! When I questioned the mechanic he blamed it on short staff! WTF! I hate dealers! I've been burnt too many times now! Sorry to some of the good ones out there but you all suck and it will take some special service before I'd trust any of you! Sorry Lee if your reading, nothing personal I'm just venting!
bigcol wrote:Another satisfied customer.
Had the Triton in for the 15000 km service.
Lee was ready and waiting, pointed me to the best café for Breakfast.
Came back, had a chat and my ute was finished. All done by just after 9am.
Great price and great service at Eagers Mitsubishi Newstead.
Thanks Lee
jab461 wrote:bigcol wrote:Another satisfied customer.
Had the Triton in for the 15000 km service.
Lee was ready and waiting, pointed me to the best café for Breakfast.
Came back, had a chat and my ute was finished. All done by just after 9am.
Great price and great service at Eagers Mitsubishi Newstead.
Thanks Lee
I wish these guys would move to Canberra!
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